Hassle-Free Returns
Your satisfaction is our priority
Return Policy
7 Days Return: We offer a 7-day return and exchange policy from the date of delivery. If you're not completely satisfied with your purchase, you can return or exchange the product within this period, no questions asked.
Lifetime Silver Buyback Guarantee: We offer a lifetime buyback guarantee on all our sterling silver products. You can return your silver jewellery at any time and receive the current market price for the silver content.
Eligible Items
Products in original condition
Item must be unused and in the same condition as received
Original packaging intact
All tags, certificates, and boxes must be included
Proof of purchase
Original invoice or order confirmation required
Non-Returnable Items
Customized or personalized jewellery
Items made to order cannot be returned
Items showing signs of wear
Scratched, damaged, or altered products
Sale or clearance items
Final sale items are non-returnable
How to Return
- 1.Contact our customer support team via email or phone within 7 days of delivery
- 2.Receive a Return Authorization Number and shipping instructions
- 3.Pack the item securely with all original packaging and accessories
- 4.Ship the package using our prepaid return label (we cover return shipping costs)
- 5.Refund will be processed within 5-7 business days after we receive and inspect the returned item